The Results Are In…
InMoment Named a Leader!
The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018
We’re Continuing Our Momentum
Thanks to “strengths in strategy, technology, services and people…” we achieved a Leader status in a brand new report: “The Forrester Wave™: Customer Feedback Management Platforms Q4, 2018
What the Forrester Wave Says About InMoment
According to the report: InMoment helps clients “make the most of current programs while also working to future proof them.” Clients value us for our “innovation, impact on process, and for helping them move from metrics to meaningful analysis.” We also “help clients think about the future beyond surveys—an inevitability that many struggle to accept.”
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The CFM Landscape in 2018
Our clients praise us for “being a strong partner that is consultative—not pushy and prescriptive.”–Forrester
How We Scored
Not only were we placed in the “Leaders” category, we also received the highest score possible (5/5) in 19 criteria.
Best in class capabilities and expertise serving enterprise clients; demonstrated great expertise enabling large, complex end-to-end programs.
Product Vision and Strategy
Forrester’s level of confidence that our product vision aligns with their vision for the CFM space. Our strategy addresses current product gaps and major industry trends, is able to provide a comprehensive solution across the enterprise, and to identify and respond to competitive threats.
Demonstrated ability to scale platform to match clients’ organizations, and to serve complex enterprises.
Enabling Systemic Changes
Degree to which we enable clients to address systemic problems, as well as the ability to size the impact and determine the potential impact before taking action on larger systemic issues.
Dashboards and Reporting
Types of reports and dashboards generated and how they’re delivered. Degree to which the dashboards are engaging, easy to interpret, and enable cross-functional collaboration between stakeholders.
Alerting and Closing the Loop
Ability of solution to alert users across the organization to customer issues, trigger actions, facilitate collaboration, and monitor results. In addition, the degree to which the solution enables employees to be effective and efficient when managing cases and closing the loop.
Questions You Might Be Asking
What is The Forrester Wave™?
Forrester defines The Forrester Wave™ as “a guide for buyers considering their purchasing options in a technology marketplace.”
Where did InMoment score highest?
InMoment received the highest score possible in 19 criteria, such as Product Vision and Strategy, Past Performance and Execution, and Thought Leadership. (Download the report for a comprehensive list of where our solution scored a 5.0/5.0)
What is Customer Feedback Management?
Customer feedback management platforms can help CX professionals manage complexity by centralizing and automating essential VoC activities.
How influential is The Forrester Wave™?
The Forrester Wave™ is one of the most respected and comprehensive authorities available on technology solutions.
How many categories are vendors scored on?
Vendors were evaluated across three categories, including strategy, current offering, and market presence.
How many CX vendors were evaluated?
The Forrester Wave™ evaluated “9 most significant” customer feedback management (CFM) providers.
What scale did Forrester use to evaluate the vendors?
Each criteria used a scale of 1–5, with 5 being the highest.