CX Professionals
Optimize Your Customer Experience Strategy
Problem
Too much data, too little insights
Understanding your customer and their experience is at the center of everything you do. What do your customers most appreciate about the services you provide? Where can you make informed changes to improve that experience?
Collecting customer data is pivotal to finding answers, but sorting through that data to find real insights can be time consuming and ambiguous.
Collecting customer data is important, but truly understanding your customers and their experiences is at the center of everything you do.
Solution
How Inmoment Can Help
“Before InMoment, our survey had ballooned to more than 10 minutes, and we were seeing abandonment rates of 15 percent. Thanks to InMoment’s ability to search and analyze unstructured data, we’ve shifted our entire feedback approach, allowing customers to tell us what’s most important to them.” —JOCELYN WIESER, SENIOR RETAIL BUSINESS INTELLIGENCE ANALYST, CABELA’S