Healthcare
Exceptional Care Is More than Improving Outcomes
Problem
Improving Both Outcomes and Experiences
Today, your patients are treating healthcare decisions like other buying decisions and behaving more like traditional customers than patients. They have more power, more knowledge, and more options than ever before. This wealth of resources combined with healthcare’s heavily personal nature means that creating positive interactions is even more imperative to overall satisfaction, but how do you ensure a great experience at every touchpoint?
Solution
How InMoment Can Help
“Every person in our organization impacts the consumer experience. We want all of our employees to receive feedback and ask, ‘How is what I’m working on today going to drive customer service and allow my department to be more customer centric?’” -Dave Kriesand, Vice President for the Consumer Experience Center, Banner Health