Employee Engagement for HR
You Can’t Succeed Without Your Employees
Problem
You Can't Succeed Without Your Employees
A customer-centric culture is key to a differentiated customer experience, and engaged employees are key to a customer centric culture – but where do you start and what does it take to create more engaged employees?
Decades of data has confirmed that engaged employees equal lower turnover, higher productivity and happier customers. Many organizations have a VoC program and an employee engagement or VoE program, but who owns these programs can vary. With the variety of collection and survey tools out there, being able to quickly and effectively analyze customer and employee data can be near impossible.
A customer-centric culture is key to a differentiated customer experience, and engaged employees are key to a customer-centric culture.
Solution
How InMoment Can Help
“We are happy to have InMoment as our partner in our quest to understand and take action on engagement levels of our employees. Insights developed by them have been extremely helpful to us in understanding what our employees feel so we can respond to their needs.” —Amy Messersmith, Chief People Officer, Pizza Hut