Utilities
CX Solutions for Efficient & Innovative Services
Problem
Providing Competitive Customer Experience
Your customers interact with your services every day, so chances to create positive experiences are plentiful. Whether they’re calling in with a question, paying a bill, or requesting a service, customers expect personal, time-efficient interactions that make their lives easier. No matter what utility service you provide, innovations are essential, but how do you best invest in CX innovations?
Solutions
How InMoment Can Help
“Our goal is to give our customers every option—from in-person, to the web, to mobile... InMoment’s real-time listening and reporting, integrated text analytics, and other capabilities stood out, and gave us confidence that they can, and will be a valuable partner as we continue to grow our customer experience program.” —Alicia Grissom, Customer Experience Representative, Westar Energy
Benefits
Explore™
Take advantage of your existing data. Quickly search all channels to find relevant data as specific or broad as you need.
Discover™
Discover automatically detects, surfaces, and prioritizes anomalies, allowing you to spend less time digging and more time acting.
Executive Dashboards
Quickly build, synthesize, analyze, and visualize data relevant to your organization for quick and clear understanding
Resolve™
Cases prioritized based on experience score, age of case, and escalation status, allow users to address the most pressing needs.