What You Should Know About InMoment

This is what we do

InMoment™ is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer stories to inform better business decisions, and create more meaningful relationships with their customers. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement solutions, as well as strategic guidance, support, and services to nearly 400 brands in 95 countries.

Our core values

Five simple principles guide what we do and how we do it. It doesn’t matter what department, office, or country we’re in, we play by these same rules.

Simple & Elegant





We are a global company with offices in four countries

United States



United Kingdom


We’re hiring

InMoment is that rare breed of being both a profitable, reliable company and a really fun place to work. Check out our open positions—you might be a good fit!

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Your life is made up of a series of moments, and every one counts.


CX Elevated Conference

Customer Experience Elevated is our annual destination for brands looking to transform the way they think and operate. It’s a social event with the aim of inspiring new and improved customer experience strategies, and it’s our opportunity to show your brand how to turn InMoment’s industry-leading analysis into business-elevating action.

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  • Read Bio  » Andrew Joiner
    Andrew Joiner

    Chief Executive Officer

    Read Bio  » John Sperry
    John Sperry

    Chief Scientist

    Read Bio  » Mark Webb
    Mark Webb

    Chief Financial Officer

    Read Bio  » Kristi Knight
    Kristi Knight

    Chief Marketing Officer

    Read Bio  » JD Nyland
    JD Nyland

    Chief Product Officer

    Read Bio  » Brad Clark
    Brad Clark

    EVP, Solutions & Services

    Read Bio  » David Powell
    David Powell

    VP, Human Resources

    Read Bio  » Gary Challburg
    Gary Challburg

    VP and General Counsel

  • John Sperry

    Chairman of the Board, InMoment

    Glen D. Mella


    Mark Ludwig

    Sorenson Capital

    Marc Fuller

    Peterson Partners

    Richard D. Hanks


    Ron Mika

    Sorenson Capital


Exciting news from the frontlines of the CX industry

  • October 18, 2017
    Banner Health, InMoment Present at Major Silicon Valley CX Event
    • InMoment hosts health care leader in showcasing how the organization leverages sophisticated technologies to deliver a more human patient experience

    SAN FRANCISCO  (Oct. 18, 2017) — This week at Forrester’s CXSF 2017, InMoment, the leader in customer experience (CX) intelligence, will host Banner Health in presenting “A Healthy Balance: Finding The Right Mix Of Human And Machine To Deliver World-class Experiences.” The event, which takes place Oct.

  • October 9, 2017
    InMoment, Client Recognized for Customer Experience (CX) Innovation, Impact
    • InMoment’s Brennan Wilkie and Tiffany & Co.’s Jami Blake receive prestigious Customer Experience (CX) Impact Awards  

    SALT LAKE CITY and NEW YORK (Oct. 9, 2017) — InMoment, the leader in customer experience intelligence, today announced that the company’s senior vice president of CX strategy, Brennan Wilkie, and Tiffany & Co.’s director of voice of customer, Jami Blake, both received the esteemed Customer Experience Impact Award for achieving “significant improvements and innovation in the customer experience and voice of the customer.” Tiffany &

  • September 28, 2017
    InMoment Unveils New AI Algorithms that Predict and Prevent Employee Attrition, Reduce Turnover Costs
    • Artificial intelligence algorithms identify and prioritize top-performing employees for intervention
    • New employee journey approach pinpoints moments of truth to provide direction and focus for action  
    • CX leader brings innovative technology to the employee experience

    SALT LAKE CITY (Sept. 28, 2017) — Today, InMoment, the leader in customer experience intelligence, announced the availability of new artificial intelligence (AI) algorithms that predict employee attitudes and behaviors, allowing companies to proactively prevent turnover and reduce the costs of replacing human capital.