What You Should Know About InMoment

All roads lead to customer experience

InMoment™ is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer stories to inform better business decisions, and create more meaningful relationships with their customers. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement solutions, as well as strategic guidance, support, and services to nearly 400 brands in 95 countries.

Our core values

Five simple principles guide what we do and how we do it. It doesn’t matter what department, office, or country we’re in, we play by these same rules.

Simple & Elegant





We are a global company with offices in three countries and two continents

United States


United Kingdom


We’re serious about moments

With so many unique traits that make us individuals, individuality has become the thing that unites us. Our shared awe for the differentiating details of a single moment, a split-second experience, defines our InMoment identity. The more stories we hear from the customers and employees of the world’s brands, the more we wonder at the diversity of moments and the ways they impact relationships.

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Your life is made up of a series of moments, and every one counts.


CX Elevated Conference

Customer Experience Elevated is our annual destination for brands looking to transform the way they think and operate. It’s a social event with the aim of inspiring new and improved customer experience strategies, and it’s our opportunity to show your brand how to turn InMoment’s industry-leading analysis into business-elevating action.


15–16 May, 2017
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  • Read Bio  » Andrew Joiner
    Andrew Joiner

    Chief Executive Officer

    Read Bio  » John Sperry
    John Sperry

    Chief Scientist & Chairman of the Board

    Read Bio  » Mark Webb
    Mark Webb

    Chief Financial Officer

    Read Bio  » Derek Newbold
    Derek Newbold

    Chief Technology Officer

    Read Bio  » Kristi Knight
    Kristi Knight

    Chief Marketing Officer

    Read Bio  » Brad Clark
    Brad Clark

    EVP, Solutions Operations

    Read Bio  » JD Nyland
    JD Nyland

    EVP, Product Management

  • John Sperry

    Chairman of the Board, InMoment

    Stephen P. Weisz

    Marriott Vacations Worldwide Corp.

    Glen D. Mella


    Mark Ludwig

    Sorenson Capital

    Marc Fuller

    Peterson Partners

    Richard D. Hanks


    Ron Mika

    Sorenson Capital


Exciting news from the frontlines of the CX industry