The InMoment Blog

Your Guide to Customer Experience Management

March 15, 2018

Customer Experience Trends: Is Your Personalization too Personal?

At the end of the day, you want to build a relationship with your customers, not creep them out. The balance is tricky, but understanding what your customers truly value — what elements transform a creepy experience into one of real value — is worth the effort.

March 13, 2018

5 Ways to Spread Customer Intelligence Throughout Your Organization

When you spread customer intelligence across every department of your organization, something amazing happens: a CX centric company culture. With every employee doing their part to make your customers happy, you will find that customer loyalty will skyrocket—alongside your business metrics.

March 6, 2018

Here’s What You Missed at CX Elevated 2018!

Last week, we wrapped up what has gone down in the books as our best conference yet! From kickoff on...

February 16, 2018

3 Keys to a Successful Customer Experience Management Platform Implementation

Implementation ultimately sets the tone for your entire customer experience program, so being intentional about collaborating, goal setting, and timeline creation right off the bat will help you kick off the process with confidence!

February 7, 2018

From Surveys to Transformation: Take Your Customer Experience to the Next Level

What does it take to pursue true customer experience (CX) transformation that provides value beyond metrics and triage?

February 2, 2018

Preventing Employee Turnover with Artificial Intelligence

Artificial intelligence (AI) and employee feedback management technology can improve today’s employee experience and reduce employee turnover.

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