PROBLEM

Satisfaction Doesn’t Equal Engagement

Employees want to share their concerns with you, but annual and semi-annual employee surveys don’t tell the whole story. Employee Engagement involves more than just “happy employees”—it’s having a heightened level of ownership and accountability in your customer’s experiences.

 
 
SOLUTION

Reduce Employee Turnover and Improve Accountability

The bottom line is that engaged employees are more productive and invested in your success. They stick around longer, treat customers better, and ultimately increase revenue for your business. InMoment’s Employee Engagement solution combines powerful technology with expert consulting services to effectively listen to, understand, and share employee feedback.

Benefits

Understand the correlation between customer and employee experiences

Listen to your employees along their entire journey

Protect employee privacy and confidentially

Use employee-tuned text analytics to gather greater insight

Features

Engage Your Employees and Boost Business Success

InMoment provides a variety of feedback options from periodic queries to real-time check-ins, ensuring a comprehensive and ongoing understanding of what your employees want to share. Employee-based text analytics tuned specifically to the language of employee engagement automatically surface the most important insights. Privacy controls keep employee feedback anonymous while getting actionable insights to the right people within your organization.


“Employee engagement is a critical piece of our CX strategy. We've seen that when employees get feedback directly from members, they’re more motivated to provide a better experience. In fact, we've made several changes based on customer feedback that have simplified processes for employees, and in turn, our employees feel more empowered to make better decisions for members.”

— Ralph Cumbee, SVP, CXO Solarity Credit Union