As customer experience (CX) becomes increasingly important as a competitive differentiator, marketing leaders are “on the hook,” according to analyst firm Gartner. However, many marketers don’t have the necessary knowledge or perspective to effectively transition from postulating about customer experience to actually practicing CX best practices.
Join InMoment’s Chief Marketing Officer, Kristi Knight, as she shares insights and advice on how to close the gaps between customer experience theory and execution across every level of your organization.
Listen to more great podcasts from Loyalty360’s exclusive webinar series by visiting www.loyalty360.org.
[Podcast] Unknown Unknowns: What Marketers Still Need to Learn about CX