Travel
The Experience is Your Product
Problem
Creating Memorable Experiences
Your industry is built on creating exemplary customer experiences at every segment of your organization. Everything from lodging and accommodations to travel and tourism must be impeccable to stand out in such a competitive industry. You know your customers are talking, but how do you use that feedback to create memorable experiences?
Solution
How InMoment Can Help
“Choctaw Nation is already known for its culture of hospitality—from its philanthropy to its practices of friendliness, acceptance and genuine care for all people—values that are at the core of everything we do...We fully expect our partnership with InMoment to meld this hospitality-driven culture with data-driven business discipline to create an even more effective organization.” —Tommy Rhoads, executive director of guest experience and operational excellence, Choctaw Nation
Benefits
Discover™
Discover automatically detects, surfaces, and prioritizes anomalies, allowing you to respond quickly to time sensitive issues.
Resolve™
Cases prioritized by experience score, age of case, and escalation status, allow you to address the most pressing needs.
Explore™
Take advantage of your existing customer data. Quickly search all channels to find relevant data as specific or broad as you need.
Executive Dashboards™
These quick overviews display key metrics so you can gain insights that are easily exported, shared, or used in presentations.